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Privacy policy
How Clarity Law QLD Pty Ltd (Driving Law) collects, uses, stores and protects your personal information, in line with the Australian Privacy Principles.
About this policy
This Privacy Policy explains how Clarity Law QLD Pty Ltd (ABN 38 697 987 607) (trading as Driving Law and Clarity Law, “we”, “us”, “our”) collects, uses, stores, discloses and protects your personal information. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and we handle your information in accordance with them and with our professional obligations as a Queensland law practice. By using our websites, contacting us, or engaging us to act for you, you agree to your information being handled as set out below.
Personal and sensitive information
“Personal information” is information or an opinion about an identified individual, or someone reasonably identifiable. “Sensitive information” is a special category that includes information about your criminal record, health, and racial or ethnic origin. Because of the nature of our work, we regularly collect sensitive information — particularly criminal history and, where relevant to a matter, health, medical and personal-circumstance information. We only collect sensitive information where you have consented and it is reasonably necessary for our work, or where the law otherwise allows it.
What we collect
Depending on how you deal with us, we may collect: your name, date of birth, and contact details; your driver licence and traffic history; details of your charge, court date and the circumstances of your matter; criminal and court history; employment, financial and personal-circumstance information relevant to your matter (for example, to support a work licence or hardship application); medical or counselling information where it is relevant to your defence or sentence; correspondence between you and us; billing and payment information; and technical information when you use our websites (see “Cookies, analytics and advertising” below).
How we collect it
We collect information in several ways: directly from you, by phone, email, our enquiry and contact forms, our online booking tools, or in person; from our online assistant when you interact with it; automatically through our websites via cookies and similar technologies; from third parties where relevant, such as courts, the Queensland Police Service, Queensland Transport and Main Roads, prosecuting authorities, InfoTrack and other search providers, and (with your authority) doctors, employers or referees; and from publicly available sources such as court lists and records. Where it is reasonable and practicable, we collect personal information directly from you.
Call recording
Telephone calls to and from our offices may be recorded or monitored for quality, training, and record-keeping purposes, and to accurately capture the details of your matter. Where calls are recorded we will make this clear, and by continuing with the call you consent to that recording. Recordings are handled in line with this policy.
Why we collect and use your information
We collect and use your information to: provide legal advice and representation; open, run and manage your matter and file; communicate with you, the courts, prosecutors and other parties; prepare court documents and applications; carry out identity, conflict and eligibility checks; process payments and manage our accounts and trust records; meet our professional, regulatory and legal obligations; respond to enquiries and provide the information or services you ask for; and, where permitted, to let you know about our services (see “Direct marketing”). We will not use your information for a purpose unrelated to the reason it was collected unless you would reasonably expect it, you have consented, or the law requires or permits it.
Direct marketing
We may occasionally send you information about our services, legal updates, or resources we think may be useful, using the contact details you have provided. Every commercial electronic message we send will identify us and include a simple way to unsubscribe, consistent with the Spam Act 2003 (Cth). You can opt out at any time by using the unsubscribe link or contacting us on 1300 952 255, and we will not use your sensitive information for marketing without your consent.
Cookies, analytics and online advertising
Our websites use cookies and similar technologies to help the site work, understand how it is used, and measure and improve our advertising. This includes analytics and advertising services provided by third parties such as Google and Meta, which may set cookies and collect information about your device and browsing so that we can measure campaigns and show relevant ads (including remarketing). This information is generally not used to personally identify you. You can control or disable cookies through your browser settings, and you can manage ad personalisation through the relevant provider’s settings; some site features may not work as intended if cookies are disabled.
Our online assistant and automated processes
Our websites may offer an AI-powered assistant. It provides general information only, is not a lawyer, does not give legal advice, and can make mistakes — always confirm anything important with one of our lawyers before relying on it. The assistant does not make decisions that produce legal or similarly significant effects about you; decisions about your matter are made by our lawyers, not by an automated system. From 10 December 2026, new transparency obligations under the Privacy Act apply to certain automated decision-making, and we will update this policy to reflect any such use if and when it applies to us.
Who we disclose your information to
We keep your information confidential and only disclose it where necessary to act for you or where the law allows. We may disclose information to: barristers, agents and experts we engage on your matter; courts, tribunals, prosecuting authorities and other parties, as required to run your matter; government and regulatory bodies where required or authorised by law; search, verification and e-conveyancing providers such as InfoTrack; our software and service providers, including cloud-based practice management, document, email, accounting and communications platforms (for example, our practice-management system, Microsoft 365, and similar tools); payment processors; and our professional advisers and insurers. We do not sell your personal information.
Disclosure outside Australia
Some of our service and technology providers store or process data on servers that may be located outside Australia, or may be operated by entities with overseas operations. Where we disclose your information to an overseas recipient, we take reasonable steps to ensure it is handled consistently with the APPs. By providing your information to us, you acknowledge that it may be stored or processed overseas in this way. If you would like to know the countries in which our key providers store data, contact our Privacy Officer.
How we store and protect your information
We take reasonable technical and organisational steps to protect your information from misuse, interference and loss, and from unauthorised access, modification or disclosure — including access controls, secure systems, staff confidentiality obligations, and reputable service providers. No system can be guaranteed completely secure, but we work to protect your information and to keep it only as long as we need it.
Data breaches
We comply with the Notifiable Data Breaches scheme under the Privacy Act. If we suffer a data breach that is likely to result in serious harm to affected individuals, we will assess it promptly and, where required, notify those individuals and the Office of the Australian Information Commissioner (OAIC).
How long we keep your information
We retain your information for as long as needed for the purposes described in this policy and to meet our legal and professional obligations. As a law practice, we are generally required to keep client files and trust and accounting records for at least seven years, and in some cases longer, after a matter is completed. When information is no longer required, we take reasonable steps to destroy or de-identify it securely.
Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact our Privacy Officer using the details below. We will respond within a reasonable time. There is generally no charge to make a request, though we may charge a reasonable cost for giving access in some cases. In limited circumstances the law allows us to refuse access or correction; if we do, we will tell you why and how you can respond.
Complaints
If you have a concern about how we have handled your personal information, please contact our Privacy Officer first, and we will try to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner: online at oaic.gov.au, by phone on 1300 363 992, or by writing to GPO Box 5288, Sydney NSW 2001.
Contact us — Privacy Officer
For any privacy question, request or complaint, contact our Privacy Officer: Clarity Law QLD Pty Ltd (Driving Law and Clarity Law) Email: info@claritylaw.com.au
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or the law. The current version will always be available on our websites. This policy was last updated on 17 July 2026